Travel & Hotel Solutions

Verizon Media now provides you with a new feed ad solution: Dynamic Product Ads for Travel & Hotels.

This guide describes what you need to know to get started and take advantage of this new strategic offering and product solution from Verizon Media. The guide is intended for advertisers who have already iterated through the sections for Dynamic Product Ads in the Advertiser Guide.

On the desktop, you’ll see these examples of online travel and hotel solutions using Verizon Media feed ads.


travel feed ad hotel feed ad

Important

For best results with this new product solution, you should work directly with your Account Manager team. They’ll walk you through the steps you need to follow in order to take advantage of this new product.

Tip

If you’re an advertiser who is familiar with Facebook Travel ads –– specifically Hotels and Flights feed formats –– you’ll want to be sure to sign up for this offering from Verizon Media. Our implementation is similar to that of Facebook’s.

Key Benefits

Viewed listings: Reach customers who have viewed your listings and dynamically retarget them across Verizon Media properties, including mobile, desktop and tablet. One feed enables several different native ad formats.

Cart Abandoners: Target customers who have not completed their purchase with offers to help drive the conversion.

App Re-engagement: Drive users back to your app to increase engagement and in-app bookings.

Get Started

Follow these steps to get started. A Verizon Media Account Manager will walk you through them systematically, so you can get optimal results with your product feeds for ROI with your travel and hotel catalogs.

Steps Retargeting
  1. Start by creating your Dot tag
Required
  1. Instrument that Dot tag
Described in the documentation for setting up your Dot tag. The Account Manager will also provide you with a sample tag file, replacing all instances of the numeric sequence 12345 for the pixelId with your preferred Dot tag ID that was selected from your account in the Native UI.
  1. Set up a point of contact to confirm your Dot tag
Your Account Manager will set up a meeting with your webmaster and a Verizon Media solutions engineer in order to confirm your Dot tag and Custom Event script, as well as provide additional technical support.
  1. Set up your Feed
Required
  1. Use these Feed formats
Supported formats: .csv, .tsv, .txt, .xml, .rss (compressed .gz too), UTF-8, UTF-16 and UTF-32. CSV and TXT files should be delimited to minimize errors.
  1. Create an FTP location
If you don’t host the file yourself, the Account Manager can create a Yahoo Dropbox FTP account; Yahoo Dropbox is an enterprise solution owned by Verizon Media, not Dropbox. Instructions on how to create a yahoo dropbox ftp are provided.
  1. Upload your Feed
The Account Manager will access the Native Ad Platform UI under Shared Library - Product Catalog, and enter the url location and filename, with login credentials as needed. You can also perform this through the Native Ad Platform API.

Create Product Sets

When you create a new Product Set in the Native UI (shown below), you’ll be able to set filters on your product catalog, enabling you to collate a group of products. Product sets give you more control over who you want to run dynamic ads to - for example, people who viewed specific types of items in your catalog.

  1. Start by selecting Shared library > Product catalog.

new product set click
  1. In the panel that opens, select the types of products, either Hotel or Retail you wish to use for your product set.

product set types
  1. If you select Retail, you’ll have a range of choices for your product set.

product set retail
  1. If you select Hotel, you can select Address, Airport code, Base price, Brand, and Check-in-date.

prod set hotel
  1. Click Create to finish creating your product set.

FAQs

Is there a minimum/maximum feed size?

We can load tens of million of ids. If you have a product feed that is a concern, try loading it into a Native Test Account to see if it will load. There is no minimum feed size.

What is the pricing model?

CPC bidding.

What are the editorial policies for feed ad Travel?

All country-specific targeting restrictions still apply to Travel. Travel advertisers should not include prohibited locations in their feeds. For current ad policies, refer to Verizon Media Advertising Policies.

Can I target by purchase funnel?

Funnel targeting allows you to retarget based on a user’s progress in the purchase funnel - for example, whether a user has searched vs. viewed product vs. initiated checkout vs. made a purchase.

You can set campaigns (or ad groups) to target users based on the following actions on the site are possible:

  • Target people who viewed a product in the last X days and have not purchased.
  • Target people who added a product to the cart in the last X days and have not purchased.

What is the appropriate lookback window to set for funnel targeting?

The number of days X is configurable and can be set to any value between 1 and 30. Setting the funnel is possible through bulk (sample here).

We recommend creating multiple lookback windows at launch (1, 3, 7, and 30 days for Search, ViewProduct and InitiateCheckout funnels). Depending on size and variety of your Feed, you may wish to further divide these by different sets for a more granular understanding of performance (i.e., different hotel brands or by region). For customers who are not happy with performance, experiment with a lower/shorter lookback window before reducing bids. Most conversions happen from recent site interactions, so lowering the lookback window can help.

Can I pursue mid-funnel targeting to target new users?

Custom audiences can be utilized to target new users (or exclude current users).

Can I use feed ads to upsell/cross-sell other products?

Yes, you can upsell/cross-sell by driving to different pages for a particular sourceid or group of source ids. Funnel targeting can be utilized for additional granularity.

How should I bid?

We suggest starting with $0.60 - $0.80 bids, then optimizing based on performance.

Do feed ad Travel Campaigns support bids by supply?

We are aware that BBS is currently accessible in the UI. However, BBS for shopping campaigns is not yet supported.

Do feed ad Travel Campaigns support adding Custom Audience/Custom Segments?

Custom Audience/Custom Segments are supported for both Shopping Campaigns (DPA Travel is currently run as Shopping Campaigns). As the site-retargeting signal is so strong, we recommend using custom audiences/segments for prospecting campaigns only.

Do feed ad Shopping Campaigns support Geo targeting settings?

Yes, Geo targeting is supported.

Can we apply targeting to campaigns?

We currently support geo and custom audience targeting with feed ads.

If I already have a product retargeting partner that works with Yahoo, can I target users only on Mail?

This option is currently unavailable, but we are exploring possible solutions.

Will I be able to bid on recency?

Yes, multiple windows can be created for both Add to Cart and View Product funnels.

What countries can we target?

You can target any countries that serve Native ads.

Am I required to display price in the title?

The requirement of including price in titles to reduce friction in onboarding clients has been removed. You can control the creative and exclude price as needed. Sale prices are also available for advertiser use.

Does the feed auto-update?

When importing the feed into Native Ad Platform, daily and weekly update options should be set to correspond with your feed update schedule (or shortly afterwards). If you update your feed daily at 9 AM, you should set your feed update schedule to daily to 10 AM.

Dive Deeper

For a deeper understanding of how to work with Retail Dynamic Product Ads, you may wish to explore these topics.

A Dot tag can be either a 1x1 image pixel or a snippet of JavaScript code, which we provide to an advertiser.

In general, you’ll instrument your website with the Dot tag (pixel) in order to share user data with Verizon Media. When a user visits your website, for example, this Dot tag pixel will transmit important data about the user – like user activity. The Native Ad Platform targeting system will then “listen” to the signals from the Dot tag pixel and store that data in the User profile store.

A Product Set contains filtering criteria that maps Dynamic Ads to Adgroups and to a Native ad Campaign.

This mapping is required in order to determine the bid and budget for products in an advertiser product catalog. One product, for example, can belong to multiple products sets and thus to multiple ad groups and campaigns.

Dynamic Product Ads are represented by this domain model:


domain prod set

Because Dynamic Product ads automatically show products to shoppers who have already Viewed, Searched, Initiated Checkout or Purchased a hotel or cruise reservation, they provide an effective solution for travel and hotel retailers.

Travel and hotel strategies are described in the table below:

Advertiser Strategy Best solution
Travel Take advantage of large travel catalogs. Use personalized ads based on each user’s unique shopping history, and funnel targeting to automatically show products to shoppers who have already Viewed, Searched, Initiated Checkout or Purchased a hotel or cruise reservation. Retargeting with Feed Ads
Travel & hotel Deal with high cart abandonment rate. Retargeting with Feed Ads
Travel Need to consider customer travel arrangements where purchase decisions and research can span multiple steps across devices Retargeting with Feed Ads
Hotel Pitch most popular hotel properties to customers. Retargeting with Feed Ads
Travel & hotel Push and popularize recommendations to existing customers. Retargeting with Feed Ads

When working with Travel & Hotel feed ads, here are some best practices to follow:

  1. Use product sets to highlight particular products within the feed.
  2. Use Funnel targets to differentiate based on intent signals.
  3. Use different lookback windows to differentiate based on age of intent signal.
  4. Use bid by supply to prioritize the best performing traffic.

Important

Some considerations when implementing best practices:

  • Different products have different values and priorities for advertisers.
  • Performance varies by funnel. For example, Add-to-Cart behavior is usually more valuable than View-Product behavior.
  • How recently the funnel behavior occurred (1-30 days ago) can impact performance.
  • Traffic sources can vary in performance.
  • Take this example: A $2000 TV is more likely to have multiple visits over a longer time period before purchase than a $3 impulse buy.
  • Different product sets for different funnels with different bid by supply options and look back windows allow you to optimize which combinations of product set/funnel behavior/lookback window/supply options performs best for you.

Verizon Media’s Travel & Hotel solution relies on retargeting your native ads for customers of travel and trip components –– like flights, hotels, cruises and destinations –– who have previously viewed those ads on your website. Retargeting is a powerful tool for reaching those customers with the right ad at the right time.

Retargeted ads automatically promote your listings at scale to customers who have visited your site with targeted-creatives, based on users’ interests. Users who are exposed to Retargeted ads are up to 9x more likely to convert, compared to Native-only customers.

Your ads serve to customers within premium-curated content (exclusive inventory) that includes rich-media content from Yahoo, MSN and AOL.

When you sync up with your Account Manager, you’ll need to be prepared to address some of these important questions before you get started.

  1. Are you already running Feed Ads (Dynamic Product Ads) with other ad networks? If so, do you target users by purchase funnel (i.e., Viewed the Product or Add to Cart)? And do you run upsell and cross-sell campaigns by product sets?
  2. Can you implement Dot tags to pass back the event action and source id? This is required if you would like to retarget users at different purchase funnel stages. Both the image pixel version or the JavaScript version of Dot can be used for this (similar to how Facebook offers Dynamic Product Ads).
  3. How large is the feed? How many items are included in the feed? How does do plan to upload the feed? Do you require scheduled feed updates on a daily or weekly basis? If so, can you provide us with an ftp address with user name and password, or can you utilize a our FTP site?

Important

Native Ad Platform can support tens of millions of products in a product feed. If you have a product feed larger than 1.5M products, be sure to inform our product team so the initial ingestion can be monitored for potential issues. The first feed upload can take several hours or even longer due to initial image processing. Subsequent feed updates (non-image related) can be processed several million per hour.

  1. What are the dimensions of your product images? In square or rectangular sizes?

Important

We prefer high-quality images at 1200x627 pixels. We also support square images at 600x600 pixels (i.e., the Facebook standard). Images should not have padding if possible, and landscape (horizontal rectangle) and square images are preferred over portrait (vertical rectangle) images. A 300x300 minimum image resolution is supported. Anything lower will generate an image error for that record and row in the feed.